Senior Technical Consultant

The Company

The Company is a leading provider of holistic customer champion services, delivering tailored solutions to clients through exceptional support and technical guidance. With a focus on service excellence, The Company ensures a high level of customer satisfaction by offering specialized services that meet clients' needs and business objectives.

The Role

As a Services Consultant, you will play a key role in supporting clients with day-to-day inquiries, strategic workflow advice, and system champion tasks. This includes providing technical guidance, troubleshooting client-specific issues, and ensuring that support logs are accurately documented. You will work closely with the team leader to ensure high-quality service delivery and maintain strong client relationships through timely and effective communication.

Requirements

• Technical Skills: Strong inclination towards technology with a solid understanding of troubleshooting and system support.
• Prioritization: Ability to effectively prioritize tasks and manage workloads efficiently.
• Attention to Detail: Must work accurately with a keen eye for detail.
• Communication: Excellent written and verbal communication skills, with the ability to work well within a team environment.
• Task & Time Management: Strong task and time management abilities, able to work independently and under pressure.
• Client Relations: Proactive in going the extra mile to assist clients and instill confidence in the services provided.

Nice to Have:

• One-year IT qualification and/or business qualification